Frequently Asked Questions

+ What should I do if I lost my confirmation page?

Email registration@allontario.com and we'll send you a new one.

+ When should I arrive at the AOYC?

Plan to arrive at Wilfrid Laurier University between 5pm-8pm. The first session starts at 8:30, so don't be late!

+ I don't have a roommate/my roommate didn't register - what do I do?

Many people come without a roommate - we'll match you up with someone great! Don't worry too much. You'll get to know a bunch of new friends throughout the weekend.

+ Will my dietary needs be accomodated?

If you registered before May 1 and listed your dietary needs on your registration form, the Laurier food services staff have your request and will prepare accordingly. Check with the food services staff who are serving each meal to find out what you can eat or if the kitchen has prepared an alternative.

+ How can I change my roommate request?

Email roommate@allontario.com for help. This is extremely difficult to do less than two weeks before Convention, because rooms have already been assigned by then.

+ What should I bring to the AOYC?

Visit http://www.allontario.com/aoyc-2019 and scroll down for a downloadable packing list.

+ I can't afford to register - is there financial help available?

Yes! Check out http://www.allontario.com/financial-support/ for info.

+ I want to be a volunteer - can I apply?

Yes! Check out http://www.allontario.com/volunteer/ to see what the current needs are.

+ I am having issues entering my phone number.

Ensure you are using dashes. If having issues on your cell phone, type your phone number in the email section with dashes (using the regular keyboard), and then copy/paste that into the phone number spot.

+ Could I have more than one roommate?

Nope. We have double and single rooms typically, so 2 is the max for a room. If you would like to be near another friend, please note that in your roommate request.

+ COULD OUR YOUTH GROUP HAVE A SMALL GROUP TOGETHER?

Please email leadership@allontario.com with your request. You will be required to have enough leaders - 1 leader for every 5 to 6 youth.

+ Can male and female conventioneers from the same youth group be in a small group together?

Nope. Although we know this would be ideal for some smaller youth groups that want to meet together, it isn't possible.

+ IS OUR YOUTH GROUP REQUIRED TO HAVE A YOUTH LEADER ATTEND WITH US?

This is not a requirement, but is highly recommended, especially for groups sending 5+ teens.

+ I WOULD LIKE A T-SHIRT, BUT HAVE ALREADY REGISTERED.

Email registration@allontario.com with requested size. The registration team will send you a PayPal invoice for payment.

+ AS A VOLUNTEER, I NEED A LETTER FROM AOYC IN ORDER TO GET A POLICE CHECK.

Email leadership@allontario.com for a letter.

+ IS IT POSSIBLE TO GET AN ACCURATE LIST OF ALL YOUTH/LEADERS ATTENDING FROM MY CHURCH?

Yes, please have one of the leaders email registration@allontario.com for the link to an up-to-date list.

+ PAYPAL CRASHED WHILE I WAS TRYING TO PAY, WHAT DO I DO?

Email registration@allontario.com with your name and confirmation #, and they will send you another PayPal invoice to pay.

+ I REGISTERED MULTIPLE TIMES IN ERROR, WHAT DO I DO?

We regularly delete duplicates in the system, simply ensure you pay by the appropriate deadline.

+ Why hasn't MY CHEQUE BEEN CASHED YET?

There is a delay between mail, deposits and posting in our system. You will receive a payment confirmation once your cheque has been fully processed in our system.

+ Can youth and leaders room together?

Nope.

+ Can a husband and wife room together?

Nope.


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